Terms of Service

 

Last updated: 9 May 2022

 

This website is operated by Lucent Store (003282291-V). Throughout the site, the terms “we”, “us” and “our” refer to Lucent Store. Lucent Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read these Terms of Service carefully before using our website (the ‘Service’) operated by Lucent Store (‘us’, ‘we’, or ‘our’).

 

Your access to the use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users who access or use our website.  

 

By accessing or using the Service you agree to be bound by these Terms.  

 

 

Other Websites

Our service may contain links to third-party websites or services that are not owned or controlled by Lucent Store. 

Lucent Store has no control and assumes no responsibility for the content, privacy policies or practices of any third-party websites or services. You further acknowledge and agree that Lucent Store shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. 

 

 

Termination

We may terminate or suspend access to our Service immediately without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 

 

 

Governing Law

These terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. 

 

 

Orders

You may follow the instructions on the Service to purchase the available items. 

 

We will need all the information requested to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are accurate and true. 

 

Payment is required upon placing the order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email.

 

 

Cancellation

Orders may not be cancelled. 

 

 

Goods and Images

All illustrations and descriptions displayed on the Service or distributed by e-mail or in any other way are for illustrative purposes only and will not form part of the contract. 

 

 

Shipping and Delivery

Our products will be delivered to the address provided during your order placement. Delivery is available to Malaysia and selected International countries. 

 

Lucent Store will not be held liable for any damage that is rendered to our products at the advised destination once the products have been delivered. Please check that you receive the product in good condition upon delivery. If product is found damaged upon receiving, customer should not accept the parcel and immediately return it to the courier representative. Once the product has been delivered and signed for, Lucent Store is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.

 

 

Force Majeure

Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control, including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. 

 

 

Refunds, Returns and Exchanges

We will not be issuing refunds or allowing returns and exchanges. 

We do accept exchanges if the item received is incorrect. Please email us at hello@lucentcase.com to arrange for an exchange and include your order number and a photograph of the item that you received. 

 

Return postage for this will be reimbursed to you. However, the item must be returned back with no damages and in the original packaging. In the event the correct item is out of stock, a full refund will be issued.

 

Contact Us

 

We reserve the right, at our sole discretion to modify or replace these Terms at any time. 

If you have any questions about these Terms, please contact us at hello@lucentcase.com.